Privacy Policy

1. Introduction

At Maen, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using Maen, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and email address when you create an account
• Profile information you provide (bio, profile photo, portfolio images). Profile information that stylists choose to make public (such as name, services, portfolio images, and location) may be visible to other users of the Platform.
• Location data (city or ZIP code) used to find nearby stylists
• Messages exchanged between clients and stylists through the Platform

Usage Information

• Pages visited, features used, and searches performed
• Device type, browser, and operating system
• IP address and general location derived from it
• Referring URLs and how you interact with the Platform

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Connect clients with stylists based on services and location
• Facilitate messaging between clients and stylists
• Send important account-related notifications
• Analyze usage patterns to enhance the user experience
• Protect against fraud, abuse, and unauthorized access

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With stylists or clients: Profile information is visible to other users as part of the platform's core functionality
• With service providers: We work with third-party services (hosting, analytics, email) that help us operate the Platform. These service providers are only given access to information necessary to perform their functions and are required to protect it.
• For legal reasons: When required by law, to protect our rights, or to ensure the safety of our users

5. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the Platform is used. Cookies help us improve the functionality and performance of the Platform. You can control cookie settings through your browser, though disabling cookies may affect certain features.

6. Data Security

We implement reasonable security measures to protect your information, including encryption, secure authentication, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to operate the Platform, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You may have certain rights regarding your personal data depending on your location and applicable laws. Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of non-essential communications
• Export your data in a portable format

To exercise any of these rights, please contact us at contact@maen.io.

9. Children's Privacy

Maen is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on the Platform with a revised "Last updated" date. Your continued use of the Platform after changes are posted constitutes acceptance of the revised policy.

11. Contact

If you have any questions about this Privacy Policy, please contact us at contact@maen.io.